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Usage

Upload files to MyDrive

  1. Click on Upload files at the top left
    • If the link is disabled, you don't have upload permissions in the current folder
  2. Choose one of the available upload types:
    • Java upload: supports multiple files and folders simultaneously (recommended)
      For this upload type you need the free Java plugin
    • Flash upload: supports multiple files simultaneously
      For this upload type you need the free Flash plugin
    • Standard upload: only supports single files
    You can change this later by clicking on Change upload type....
  3. Click on Browse... to open a file selection dialog
    • With the Java and Flash uploads, you can select multiple items by holding the Ctrl key while clicking
  4. After confirming your selection it will be uploaded to the current folder

Download files from MyDrive

  1. To download a single file, just click on the filename
  2. To download multiple files or folders, select them and click Download at the top

Manage files and folders

  1. Select one or more files or folders by either clicking the checkbox on the left, or the blank space on the right
  2. The actions at the top will become available depending on your selection:
    • Create folder: Create a new folder, enter the name in the text box and click on Create
    • Download: Download the selected files and folders in a Zip file
    • View: View pictures, videos and text files, or play MP3s
    • Rename: Rename a single file or folder, edit the name in the text box and click on Rename
    • Move: Move the selected files and folders, choose the destination folder and click on Move
    • Delete: Delete the selected files and folders

Keyboard shortcuts

Using the following keyboard shortcuts you can quickly and easily manage your MyDrive account:

Navigation

j:Next item
k:Previous item
o:Open current item
p:Go to parent folder
<Shift> + R:Reload current folder

Selection

s:Select current item
<Shift> + A:Select all items

Actions

d:Download selected items
v:View selected files
c:Create folder
r:Rename selected item
<Shift> + M:Move selection
<Shift> + X:Delete selection

General

<Shift> + H:Go to home directory
<Shift> + Q:Logout
/Focus search field
?Show keyboard help

Media player

RightView next file
LeftView previous file
SpaceStart / stop slideshow
EscapeClose player

Settings

Account settings

By clicking Settings on the left you can change your username, email address and password, configure your guest users, and completely delete your account if you no longer want to use MyDrive.

Guest Users

You can define guest users by clicking on Settings on the left. Each guest user has its own username and password, and can login to MyDrive with guestusername@mainusername.

Each guest user has a default permission, but you can change this individually for every folder by clicking on the colored icon on the right side. Also, if you have multiple guest users you can change the current user for which the permissions are changed, by clicking on the user icon at the top.

You can choose between the following access levels:

  • Invisible for user: The folder can't be seen or accessed
  • User has read access: View folder, download and play files
  • User has upload access: Read access, upload files, create folders
  • User has full access: Read and upload access, rename, move, overwrite, delete files and folders

Please note the following:

  • The main folder is always read-only and can't be changed
  • If you change a folder's permission, all subfolders will also be set to this permission
  • Newly created folders will always inherit the parent folder's permissions
  • When you move a folder into another folder it will also inherit the target folder's permissions

Connect your MyDrive account directly with your computer and access your files just like a local drive.

Click on your operating system below and follow the instructions.

Instructions:

Windows 7 / Vista / XP / 2000

Using Explorer (as Network Drive, only supported on Windows 7)

  1. Open the Start menu
  2. Right-click Computer and select Map network drive...
  3. Choose the drive letter you want to use
  4. Enter https://webdav.mydrive.ch as folder path
  5. Enter your MyDrive username and password in the login popup (may appear several times)
Note: You can also use the following command to map the network drive in a script:
  • net use Z: https://webdav.mydrive.ch/ /user:USERNAME PASSWORD /persistent:yes

Using Explorer (as Web Folder)

  1. Install the latest Software Update for Web Folders from Microsoft
  2. If you're using Windows 7 / Vista:
    1. Open the Start menu
    2. Right-click Computer and select Map network drive...
    3. Click Connect to a Web site...
  3. If you're using Windows XP / 2000:
    1. Open My Network Places
    2. Click Add Network Place
  4. Select Choose another network location
  5. Enter https://webdav.mydrive.ch as server address
  6. Enter your MyDrive username and password in the login popup (may appear several times)

Using BitKinex

  1. Download BitKinex and install it
  2. Start BitKinex from your start menu
    1. Right-click Http/WebDAV, select New → Http/WebDAV and enter a name for the connection
    2. Enter webdav.mydrive.ch as Server address
    3. To enable SSL encryption, choose SSL in Security
    4. Enter your MyDrive credentials below User and Password
    5. Click OK and double-click the new connection to open it

Using NetDrive

Warning: NetDrive doesn't work reliably with applications that use temporary files when saving documents, such as Microsoft Office and OpenOffice. We recommend using another WebDAV client to avoid losing data.
  1. Download NetDrive and install it
  2. Start NetDrive from your start menu
    1. Click New Site and enter a name for the connection
    2. Enter webdav.mydrive.ch as Site IP or URL
    3. Choose WebDav as Server Type
    4. Select the drive letter you want to use
    5. Enter your MyDrive credentials below Account and Password
    6. To enable SSL encryption, click on Advanced and enable Use HTTPS
    7. Click Save to save the connection
    8. Click Connect to establish the connection
  3. You should now have a new network drive in Explorer where you can access your MyDrive files

Other clients and tools

  • WebDrive – similar to NetDrive (commercial software)
  • Super Flexible File Synchronizer – backup and synchronization program (commercial software)
  • Backup Chunker – backup and synchronization program (commercial software)
  • AxCrypt – encrypt your files (free, use in combination with NetDrive, WebDrive, or Explorer network drive)

Mac OS X

Using Finder

  1. Click Finder → Go → Connect to Server...
  2. Enter https://webdav.mydrive.ch as Server Address
  3. Click Connect

Other clients

  • Cyberduck – free WebDAV, FTP and SFTP client

Linux / BSD / etc.

Using Gnome

  1. Click Places → Connect to Server...
  2. Select WebDAV (HTTP) or Secure WebDAV (HTTPS) as Server type
  3. Enter webdav.mydrive.ch as Server
  4. Click Connect

Using KDE

  1. Open the location webdav://webdav.mydrive.ch in Dolphin or Konqueror

Using davfs2

With davfs2 you can mount your MyDrive storage as a local filesystem.

  • Run mount.davfs --help for information on basic usage
  • You can add an entry to /etc/fstab as follows:

    http://webdav.mydrive.ch /path/to/mountpoint davfs defaults 0 0

  • If you don't want to enter your credentials every time, you can add them to /etc/davfs2/secrets or ~/.davfs2/secrets
  • To avoid the warning about our SSL certificate, save this file and specify the path to it with the servercert setting in /etc/davfs2/davfs2.conf (starting with version 1.4.3, you can also use the askauth 0 setting to ignore SSL errors)
  • To improve performance, you can set the option use_locks 0 in /etc/davfs2/davfs2.conf

Please refer to the manpages mount.davfs(8) and davfs2.conf(5) for further information.

Other clients

  • cadaver – command-line WebDAV client

Mozilla Add-ons

General

  • Make sure JavaScript and cookies are activated in your browser settings
  • If you use security software such as Norton Internet Security, it's possible that it interferes with data sent from our servers. Try enabling SSL encryption when logging in to avoid this.
  • If you use a proxy server, try deactivating it
  • If you can't find a solution to your problem in our help, please contact us

Problems

I can't upload files

  • Using Java upload (recommended)

    • Make sure you have the latest Java plugin installed, you can verify your Java installation here
    • If you use a proxy server please follow these instructions to check your Java settings
    • If the upload still doesn't work correctly please follow these steps:
      1. Open the Java console
        • Using Windows: you should see a Java symbol in your taskbar, right-click it and select Open console
          If you don't see a symbol please follow these instructions to enable the Java console
        • Using Mac OS X: open Applications → Utilities → Java → Java Preferences, click Advanced at the top and enable the option Show console
        • Using Linux / BSD / etc.: follow these instructions to enable the Java console
      2. Start the upload on MyDrive until you encounter the error
      3. Click the Copy button in the Java Console to copy all messages to the clipboard
      4. Send us a support request and include the error messages from the Java console

  • Using Flash upload

    • Make sure you have the latest Flash plugin installed, you can verify your Flash installation here
    • If you use Mac OS X or Linux / BSD / etc. the Flash upload may not work correctly and even crash your browser, especially with big files. This is unfortunately a problem in the Flash plugin itself.
    • If you use Windows XP with custom font settings, the Flash plugin may not work correctly.
      Follow these steps to reset the font size:
      1. Right click on desktop → Properties → Appearance
      2. Set Font size to Normal
      3. Click OK

  • Using Standard upload

    • The standard upload should work in most browsers and doesn't require the Java or Flash plugins
    • If you experience problems please contact us and include any error messages you get

I can't upload big files

  • Generally we recommend using the Java upload for big files
  • The Flash upload officially only supports files up to 100 MB, anything above that may crash your browser
  • Depending on your browser, the Standard upload may struggle with big files too, especially on slower machines

I can't download multiple files / folders (Zip download)

  • If you select a lot of folders it can take a while until the download starts. Try downloading each folder separately if you experience problems.
  • Do you use a Download Manager?
    Downloading multiple files doesn't work with most download managers, if you use one please disable it and start the download directly in your browser.

The upload is very slow

  • Close bandwidth-hungry programs like P2P applications, TV viewers and Skype, or make sure to limit their upload bandwidth
  • Uploading is usually a lot slower than downloading, the actual speed depends on your internet service provider. The faster your local internet connection is, the faster MyDrive will be.

When viewing text files, special characters aren't displayed correctly

  • Your browser should automatically detect the correct encoding, but if you're using Firefox you may have to enable this first via menu View → Character Encoding → Auto-Detect → Universal

I'm using Internet Explorer and nothing works

  • Try resetting the security level to its default:
    1. Open the menu Tools → Internet Options
    2. Open the Security tab
    3. Click on the button Default Level, if it's greyed out choose a different security level to make it available
    4. Click OK to apply the changes

Frequently Asked Questions

Are there any limits on the files I can upload?

No, you can upload all filetypes as long as you have enough free space in your account.

There is a technical limit of 2 GB per file when using the Flash or Standard upload types, which doesn't apply when using the Java upload or accessing MyDrive over WebDAV. But most WebDAV clients still can't handle files bigger than 2 GB (especially with 32-bit versions), and depending on your internet connection you may also experience timeouts and other problems.

Is there a limit on the number of files I can store per folder?

Yes, a single folder cannot contain more than 1000 files or folders in total. You can store more files by splitting them up into smaller folders.

Can I use the same account from multiple locations simultaneously?

Yes, there are no login restrictions for the website and WebDAV.
The same applies to guest user logins.

Can I use multiple accounts from the same location simultaneously?

For the website, this is only possible if you're using a different browser for each account.
For WebDAV it depends on your client: Windows Explorer for example will always use your saved username and password. It's possible to delete the saved password as follows:

  • Open Start → Run
  • Enter rundll32.exe keymgr.dll, KRShowKeyMgr and click OK
  • Select the entry for webdav.mydrive.ch and click Remove
  • Logout or reboot Windows to apply the change

Can I recover files I accidentally deleted?

Yes, we keep backups of deleted files for 1 month. Please contact us if you want to restore your data for free.

Why do some of my files show a date earlier than when I uploaded them?

When using the Java upload, as well as with some WebDAV clients, the local modification time of your files will be used automatically. This is not possible with the Flash and Standard uploads for technical reasons.

Is it possible to link my files from other websites?

No, you can only access your files on MyDrive itself.

Is it possible to access MyDrive over FTP?

No, but you can use WebDAV which gives you pretty much the same functionality.

If you're interested in normal FTP storage, please have a look at our FTP offers.

How much does additional space cost?

Additional space can be ordered after signing up for a free MyDrive account.

Monthly prices per GB in Euro:

Storage space 1 GB 10 GB 50 GB 100 GB 1000 GB
Monthly price per GB EUR 0.35 EUR 0.30 EUR 0.20 EUR 0.17 EUR 0.13

Monthly prices per GB in Swiss Francs:

Storage space 1 GB 10 GB 50 GB 100 GB 1000 GB
Monthly price per GB CHF 0.50 CHF 0.40 CHF 0.30 CHF 0.25 CHF 0.20

Monthly prices per GB in U.S. dollars:

Storage space 1 GB 10 GB 50 GB 100 GB 1000 GB
Monthly price per GB USD 0.50 USD 0.40 USD 0.30 USD 0.25 USD 0.20

How much do additional guest users cost?

Additional guest users can be ordered after signing up for a free MyDrive account.

Monthly prices per user in Euro:

Guest users 1 users 10 users 50 users
Monthly price per user EUR 0.33 EUR 0.30 EUR 0.27

Monthly prices per user in Swiss Francs:

Guest users 1 users 10 users 50 users
Monthly price per user CHF 0.50 CHF 0.45 CHF 0.40

Monthly prices per user in U.S. dollars:

Guest users 1 users 10 users 50 users
Monthly price per user USD 0.50 USD 0.45 USD 0.40