• Make sure JavaScript and cookies are activated in your browser settings
  • If you use a proxy server, try deactivating it
  • If you can't find a solution to your problem in our help, please contact us

Frequently Asked Questions

How much does additional space or guest users cost?

The prices differ depending on the ordered quantity. Hint: The more you order, the cheaper.
After you have signed up for free, use our price calculator in the order form to get the exact price.

Is there a limit on the number of files I can store per folder?

Yes, a single folder cannot contain more than 10'000 files or folders in total (or 20'000 with MyDrive Pro). You can store more files by splitting them up into smaller folders.

Increase Windows 1'000 files limit (for displaying more than 1'000 files)
  1. Press Windows + R, type regedit in the open box, and then click Ok.
  2. Locate HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters\ from the drop-down structure in the left pane.
  3. Double click FileAttributesLimitInBytes in the right pane.
  4. Click the Decimal bubble under the Base section.
  5. In the Value data box, type 20000000, and then click Ok.
  6. Reboot your computer.
Can I use multiple accounts from the same location simultaneously?

On the website this is only possible if you're using a different browser for each account.
When using WebDAV, it's usually possible to set up multiple connection profiles in your client that can be used simultaneously.

If you use Windows Explorer and can't change the saved account credentials, follow these steps to delete them:

  • Open StartRun
  • Enter rundll32.exe keymgr.dll, KRShowKeyMgr and click OK
  • Select the entry for webdav.mydrive.ch and click Remove
  • Logout or reboot Windows to apply the change
Can I recover files I accidentally deleted?

Yes, we keep backups of deleted files for 28 days. Please contact us if you want to restore your data.

Is it possible to access MyDrive over FTP?

No, but you can use our MyDrive-Client or WebDAV which gives you pretty much the same functionality.

If you're interested in normal FTP storage, please have a look at our FastFTP offers.

When viewing text files, special characters aren't displayed correctly
  • Your browser should automatically detect the correct encoding, but if you're using Firefox you may have to enable this first via menu ViewCharacter EncodingAuto-DetectUniversal
PDF documents are not displayed in the Android App
  • If you have not yet installed a PDF reader, download a corresponding app and install it. For example the Adobe PDF Reader.
Installation of the "MyDrive-Client" on Arch-Linux (AntergOS)
  1. Install the package "dpkg" from the AUR sources of Arch-Linux.
  2. Download MyDrive-client Linux x64 (DEB)
  3. Give the Debian package of the "MyDrive-client" root privileges
  4. Start with dpkg -i paketnam.deb